Systematic Designs, LLC Accessories – Customer Merchandise Return Policy. An item is considered eligible for return if one or more of the following criteria has been met: 1. The item was received due to an error on the part of  Systematic Designs, LLC  Accessories 2. The item was damaged in transit 3. The item was broken prior to being worn 4. The item has a manufacturing defect such as a non-functioning clasp, abnormal discoloration, or a jump ring not being closed properly. The request for return must be made within 10 business days of receipt to be eligible for a full refund. To initiate a return, the customer must contact Support Systematic Designs, LLC customer care email at info@systematicdesignsjewelryllc.com. All returns need to be package and must be shipped to: Systematic Designs, LLC Attn: Returns 535 Griswold St. Suite 111 #206 48226 Once the returned merchandise has been received, a direct replacement will be sent to the customer. If the returned item is no longer available for purchase, a refund in the amount of the original purchase price will be processed on the original form of payment. No exchanges.